Allure Wellness Cancellation & Privacy Policy

           At Allure Wellness, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us. By accessing our website or engaging with our services, you consent to the practices described in this Privacy Policy. 

• Information We Collect:  We may collect various types of personal information from individuals who interact with our organization, including, but not limited to: 

• Name, contact information (such as email address, phone number, and mailing address)
• Payment details 
• Communications and interactions with us (such as emails, messages, or feedback) • Information you provide when subscribing to our newsletters or other communications • How We Use Your Information: We use the collected information for the following purposes: 

• To provide and improve our services, programs, and events. 
• To communicate with you, respond to inquiries, and provide updates on our initiatives. • To send you newsletters, promotional materials, and other relevant communications (you may opt-out at any time). 
• To analyze and understand our audience and improve our website’s functionality. • To comply with legal obligations or enforce our policies. 
• Information Sharing and Disclosure: 

We do not sell, trade, or rent your personal information to third parties for marketing purposes.  However, we may share your information in the following circumstances:

• With trusted third-party service providers who assist us in running our operations and services. These providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purposes. 
• With partner organizations or entities for joint programs or initiatives with your prior consent. 
• When required by law, legal process, or government authorities. 
• Security Measures: 

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed as fully secure. Therefore, we cannot guarantee the absolute security of your data. 

• Your Choices: You have the right to access, update, and correct your personal information held by us. You may also opt-out of receiving marketing and or text communications at any time by following the  instructions in our emails or contacting us directly. 

• Third-Party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We recommend reviewing their respective privacy policies before providing any personal information. 

• Changes to this Privacy Policy:  We may update this Privacy Policy from time to time to reflect changes in our facility or legal requirements. We will notify you of any significant changes through our website or other communication channels. 

• Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at

[email protected]

877-255-8732

2800 W Pinhook Rd Ste 5

Lafayette, LA 70508

 

CANCELLATION & REFUND POLICY
As stated when booking your appointment, your deposit is non-refundable. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee* amounting from 50% to 100% of the cost of the scheduled service.
*When you agree to pay a deposit over the phone with a credit card, you agree to book your spot. In case of no-call no-show, the deposit is kept. This protects our 1099 contractors who agree to arrive to perform the service, taking time out of their day to arrive for a potential client that could otherwise be spent with other clients.

 
As per our company policy, the deposit paid by our customers is non-refundable. We understand that unexpected situations can arise, and we do our best to be as accommodating as possible. However, please note that we cannot refund the deposit once it has been paid. We want to assure you that your deposit will remain on your account and can be used towards your next purchase, if it was cancelled in 24 hours window. This means that your deposit will not go to waste and can be used to purchase any of our products or services in the future. This policy is given to the client over the phone during booking time. Additionally, after booking is complete, the client will receive an e-mail re-stating our policy about the deposit.
General Individual Appointments – We require 24 hours’ notice for cancelling appointments. As a reminder, we will call to confirm your appointment the day before.

Groups / Parties / Multiple Services / Packages: Bookings for groups of three (3) or more individuals, or a total of four (4) or more services must be secured with a credit card. Cancellations must be made a minimum of 24-hours in advance for weekday group bookings and packages or 48 hours in advance for Saturday bookings, otherwise a cancellation charge equal to 50% of the total price for the services booked will be charged to your credit card. Acceptable forms of payment for group bookings include cash, credit card. Bookings for private spa events (including deposits and cancellation provisions) are handled in accordance with agreement.

Appointment Times:

Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding.

Refund Policy:

Spa Products – If for any reason you are not satisfied with a product you purchased, you can return it within 7 days of the original purchase date for a replacement or refund. You must have a valid receipt documenting that the purchase had been made within the last 7 days.

Spa Services – Allure Wellness Spa strives to provide the utmost in customer service and satisfaction with spa services provided. If you are displeased with your spa service, please bring it to the attention of the receptionist at the time of checkout. It is our policy to ensure that all services are provided properly and professionally, and upon approval of management, you will be eligible to receive a follow-up complimentary service in order for us to have the chance to “make it right” and please you. We do not provide refunds for spa services or packages; the sole remedy is providing a complimentary follow-up service.

What if I arrive late? Arriving at your appointment late will simply limit the time for your session. Your session will end on time so that the next client will not be delayed. If you arrive late, it is up to you whether you prefer to receive a shortened session and pay for your appointment spot or reschedule (rescheduling requires another deposit).

• If you have a package and you no-show or cancel the same day one of your packages will be used.
• Sessions are Non-Transferable and Non-Refundable.
• Memberships are based on a minimum of a 3-month contract and expire 6 months after payment.
• The deposit is non-refundable, if you cancel within 24 business hours of your appointment you will forfeit your deposit. If you cancel 24 business hours prior to your appointment the deposit will remain on your account to be used at a later date.

No-shows will be charged the full amount of the service.